You can pay via PayPal, credit card, ApplePay, iDEAL, GiroPay, Klarna: Pay later or instant transfer. This is easy to do by choosing a payment method at the checkout. You can currently only pay for a subscription with PayPal.
Only one discount code can be redeemed per order. Discount campaigns cannot generally be combined with one another. Further information can be found under Discount and promotional conditions.
As a rule, we can no longer apply a discount code after an order has been completed.
Depending on whether your order has already been processed, we may be able to adjust the address. In this case, please contact our team as soon as possible.
All orders are usually processed and handed over to the shipping service provider within 24 – 48 hours. Experience shows that the delivery time within Germany is around 3 – 5 working days, delivery to other European countries is around 3 – 7 working days. During promotional periods or during increased order and shipping volumes, longer processing and delivery times may occur.
We deliver free shipping within Germany for orders over €50.00. You can find an overview of all shipping costs here.
We usually send our packages with DHL. You will receive the tracking code to track the shipment in our confirmation email as soon as your package is on the way. This way you can find out where your package is at any time.
It is generally possible to cancel your order. In this case, please contact our team as quickly as possible at email@example.com .
Yes, that is possible. Please send us an email to firstname.lastname@example.org so that we can find a suitable solution.
Delivery, returns and refunds
We are sorry if anything went wrong during packing or transport. Please send us an email to email@example.com so that we can quickly find a suitable solution.
If you are not satisfied with your smartsleep® order, we of course offer you the option of sending your order back to us. Pillows in their original packaging and originally sealed dietary supplements can be returned to us within 14 days without giving reasons.
The return process is very simple:
1. Send us a short information about the cancellation of your order to firstname.lastname@example.org.
2. Our customer service will send you a return label / QR code for the return. Please note that we will only cover the costs of a return if it is a return within Germany or a return from abroad that is solely due to our fault (see cancellation policy).
3. Simply hand in your return package at the nearest DHL acceptance point.
4. After receiving and successfully checking your return, we will initiate the refund. The amount will be credited to your chosen payment method within 7 days or the total amount of your invoice will be reduced by the amount of the returned item.
You need an active customer account to manage your subscription yourself. Register with your email address or log in to your existing account. Under "My Subscriptions" you have all the functions available to manage your payment details or delivery addresses and to edit, pause or end your subscriptions.
Please note: In order to access a subscription, the email address of your account must match the email address specified when ordering the subscription. Address match.
Having trouble managing your subscription? Simply contact us at email@example.com und we will be happy to help you at any time!
Our subscriptions require a minimum term or minimum number of 3 deliveries and can then be paused or canceled at any time. Of course, you choose the frequency of deliveries yourself.
Customer account & smartsleep® CLUB
Click on My Account in the menu or at the top right next to the search field and simply register with your email address.
With a customer account you can easily log in for faster checkout on your next order, save your delivery and payment information and manage all subscriptions and orders yourself.
By registering you are also automatically a member of our smartsleep® CLUB and take part in the free loyalty program! Here you can easily collect loyalty points and redeem them for exclusive rewards and discounts. You can find further information about the smartsleep® CLUB here.
Simply checkout as usual and enter the 16-digit code from your gift voucher at checkout. If your order does not cover the entire voucher value, the remaining amount will remain stored as credit on your gift card.
Yes, as long as you still have credit, you can use your gift voucher as often as you like.
Yes, that is possible. At checkout, simply enter your discount code and then the 16-digit code from your gift card.
We will be happy to inform you about your gift voucher balance at any time. Simply write a short email to firstname.lastname@example.org.
Yes, you can use your gift voucher for the first payment of your subscription. All further payments cannot be made using a gift voucher.
You can find an overview of our dietary supplements here or under the menu item Advice.
smartsleep® is the brand for a restful sleep. Developed by the former sleep researcher Dr. Markus Dworak stands for smartsleep® for innovative products for your sleep. Our products are developed together with experts and manufactured in Germany under high quality standards.
From sleep research. For you.
Dietary supplements are used to supplement the normal diet and prevent nutrient deficiencies. Under “normal” everyday conditions and with the help of a balanced diet, the body usually receives sufficient amounts of all important nutrients. However, if we come under physical or psychological stress, for example due to little sleep, increased workload or less rest, or if we neglect our daily diet, for example on business trips, the body's increased nutrient requirements can no longer be met. In these cases, nutritional supplements help to cover the body's nutrient needs in a simple and safe way to keep it healthy and productive.
The use of dietary supplements is generally not recommended for children and adolescents.
Our smartsleep® nutrient complexes consist of vitamins, minerals, amino acids and other natural ingredients that have been specially tailored to each product. The dosage of the individual ingredients is also related to the applicable nutrient reference values (NRV) and the daily recommended intake for adults. In addition, dietary supplements are generally aimed at people who have increased nutrient needs (e.g. due to stress, intense exercise or lack of sleep) or whose nutrient needs cannot be met by a balanced and healthy diet. Children and young people generally do not belong to this target group.
Your body recovers while you sleep and needs important nutrients. Our supplements were specially developed for the night and provide the body exactly when it urgently needs the nutrients. They are also taken before sleep because many nutrients cannot be permanently stored in the body.
All smartsleep® nutritional supplements are manufactured in certified production facilities in Germany under strictly controlled conditions. Production is carried out strictly in accordance with legal requirements and in compliance with the highest quality and hygiene standards. We also attach great importance to sustainability and the use of high-quality raw materials. Unfortunately, for quality and durability reasons, we cannot completely do without packaging that is impermeable to light and oxygen. But we already use 100% recyclable material and are always looking for new solutions.
When taking the smartsleep® liquids (ORIGINAL, IMMUNE, BEAUTY, BEAUTY NIGHT ELIXIR)there are no risks during pregnancy or breastfeeding after consultation with doctors Problems to be expected. These are dietary supplements that consist exclusively of harmless ingredients. If other dietary supplements or vitamin preparations are taken in addition to smartsleep®, the recommended daily dosage of individual nutrients may be exceeded. If you are unsure, you should ask your doctor for final advice.
smartsleep® capsules (SLEEP+ and RELAX & SLEEP) as well as the smartsleep® SLEEP SPRAY Not recommended for use during pregnancy and breastfeeding. If you are unsure, you should ask your doctor for final advice.
Our products should be stored in a cool and dry place. Direct sunlight and temperatures below 5°C and above 35° Celsius should be avoided.
smartsleep® consists of natural ingredients that have an influence on the best before date of the products. As a rule, our products always have an unlimited shelf life for several months after delivery. The exact best-before date is also printed on the packaging.
Yes, even after the best-before date has passed, our dietary supplements can still be taken safely for up to 2-3 months.
All of our products are usually produced with a sufficiently long best-before date (BBD). The best-before date is the date up to which a product at least can be stored and consumed without losing its specific properties.
Our dietary supplements contain many natural ingredients that over time subject to natural degradation. After the best-before date has expired, some vitamins and minerals may be present in the products in lower concentrations. This does not mean that our products must be disposed of immediately after the best-before date has expired. Although their effectiveness may be slightly reduced, the dietary supplements can be consumed safely even after the best-before date has expired.
With two exceptions, all smartsleep® dietary supplements are vegan.
smartsleep® BEAUTY and smartsleep® BEAUTY NIGHT ELIXIR contain high-quality collagen hydrolyzate of maritime origin and are therefore not vegan.
smartsleep® ORIGINAL is a specially developed nutrient complex (food supplement) that is taken before sleep. The nutrients contained in smartsleep® ORIGINAL contribute, among other things, to the normal function of the nervous system (magnesium), support energy metabolism (vitamin B6), and protect cells from oxidative stress (vitamin B2) and contribute to the reduction of tiredness and fatigue (riboflavin).
smartsleep® BEAUTY consists of important vitamins, minerals and amino acids as well as the two essential beauty nutrients collagen and hyaluronic acid, which support the natural regeneration of skin, hair, nails and connective tissue.
The smartsleep® BEAUTY NIGHT ELIXIR contains the same vitamins and minerals, but is characterized by a higher content of collagen and hyaluronic acid and contains other high-quality premium beauty nutrients such as ceramide, the coenzyme Q10 and bamboo extract with a high silicon content.
Yes, some of our products combine very well with each other and can be taken at the same time or with each other without any concerns. Due to the sometimes high dosage of individual vitamins and nutrients, you should not combine our Liquids (ORIGINAL / IMMUNE / BEAUTY / BEAUTY NIGHT ELIXIR) with each other and always each per nightChoose liquid nutrient mix.
This is how you can easily combine smartsleep® products:
You can find an overview of our pillow models here or under the menu item Advice.
Which pillow is ideal for you depends on your sleeping habits, your body constitution and your individual needs. These factors influence the selection of the shape, degree of hardness, size and height of your pillow and decide on special requirements, for example whether the pillow should have special support functions or be easy to transport.
The right pillow heightcorresponds to your personal support needs and depends on your preferred sleeping position as well as the shape of your head, shoulders and neck.
This is how you determine the optimal pillow height: If you sleep on your back, stand upright backwards against a wall (if you sleep on your side), do not lean against it and keep your head straight. The distance between the wall and your head then roughly corresponds to your personal support needs and is best measured using a tape measure and another person.
Our smart® PILLOWS are specially developed for different sleeping positions and differ particularly in their support, shape, size and application. You can find simple and quick help in choosing your smart® PILLOW as well as further information about our product features in our practical pillow advisor. You can find exact details about your desired pillow directly on the respective product page in our online shop.
In order to obtain particularly high-quality and long-lasting products, we only use the most modern and high-quality materials. All of our textiles have been tested for harmful substances and are certified with the OEKO-TEX STANDARD 100.
The smart® SOFT PILLOWS consist of an innovative synthetic filling made of sustainable PrimaLoft® Bio™ fiber and a cover made of 100% Cotton.
All other smart® PILLOWS are made from certified viscoelastic memory foam from the CosyPur® brand, which is characterized by optimal support, effective adaptability to individual contact pressure, high germ resistance and the maintenance of efficient thermal management . The standard pillow cover supplied here is made of an elastic material mix of polyester and viscose (65% / 35% or 60% / 40%).
The smart® PILLOW CASES, which can be purchased separately, are made of 100% cotton.
Every smart® PILLOW is currently available in a standard size and hardness corresponding to the model. We are constantly developing our products and are confident that we will be able to provide additional and individual product features in the future. You can find an overview of all smart® PILLOWs in our Pillow Advisor.
Yes, all smart® PILLOWS are ideal for allergy sufferers. The breathable and anti-allergic memory foam and the high-quality synthetic fibers are free of harmful substances (OEKO-TEX Standard 100) and are characterized by high resistance to mites and germs. The smart® PILLOW CASES are also made of durable cotton and are easy to change and clean.
We attach great importance to innovative materials, a perfect ergonomic shape and high-quality workmanship.
For our range of pillows we primarily use the high-quality viscoelastic memory foam CosyPur® from BASF. What fundamentally distinguishes CosyPur® foam from other foams is its strong open cell structure, which enables permanent air circulation in the cushion. This creates a pleasantly cool microclimate, heat build-up and perspiration are avoided. The foams used in the smart® PILLOWS guarantee optimal pressure relief for the body and ensure maximum comfort. In addition, the smart® PILLOWs are characterized by excellent long-term use properties and a high level of longevity.
Each smart® PILLOW is developed and manufactured by a competent team of sleep researchers, product designers and specialized producers and goes through several quality tests. All smart® products meet the OEKO-TEX STANDARD 100.
Yes, that is possible. After receiving your order, you have up to 14 days to test and try out your smart® PILLOW. If you are not satisfied with your selection, the pillow can be returned to us in the original packaging within 14 days without explanation. You can find further information about the return process here in the FAQ under Delivery, returns & refunds or our Cancellation policy.
The smart® SOFT PILLOW should be shaken up and aired out daily. The pillow is also washable up to 60 °C and suitable for tumble drying.
For smart® PILLOWS with a foam core, we recommend regular airing and changing and washing the pillowcases. The foam core itself is not washable. The surface of the foam core can be carefully cleaned with a damp cloth as needed. Then let it dry sufficiently.
It is normal for memory foam pillows to have a new smell immediately after unpacking and may smell a little unpleasant at first.The slightly chemical smell typically arises during the production of the foam and is healthy harmless and not harmful. All smart® PILLOWs are made from certified materials that have been tested for harmful substances and are produced under controlled conditions .
We recommend airing out the smart® PILLOW for up to 24 hours after unpacking so that the foam can develop freely and unwanted odors can dissipate.
In the first years of life, children should best lie flat on their backs in bed and only sleep with a pillow from the age of 3 to 4 years. The smart® KIDS ERGONOMIC PILLOW is recommended for children aged approx. 3 to 8 years due to the pillow sides of different heights and the rather soft degree of hardness. The slightly firmer smart® KIDS COMFORT PILLOW is ideal for children aged 4 to 10.
! Growth and physical development can be very difficult for children be different. Despite the age recommendation, you should always check whether your child can assume a neutral and comfortable sleeping position on their pillow and whether the pillow really feels comfortable.
Our KIDS PILLOWS differ particularly in their shape and support. Which pillow is right for your child depends entirely on their body type, size and personal sensitivity.
The slightly softer smart® KIDS ERGONOMIC PILLOW is suitable thanks to the different heights Pillow sides for both petite and larger children who like to sleep on their side or back. The ergonomic neck shaft can optimally support the head. The smart® KIDS COMFORT PILLOW, with its slightly curved shape, allows for flexible use in changing sleeping positions and, with medium support, is also suitable for larger and stronger children.